Refund Policy

 

Cancellation and Refund Policy:

You have the right to cancel a remittance transfer within 30 minutes of transaction completion and obtain a refund of all funds paid to us, including any fees if:

• Your request enables us to properly identify you, your address or telephone number and the particular transfer and or
• The transferred funds have not been picked up by your designated recipient or deposited into a bank account of the recipient.

In order to request your refund, you must contact us at:

Phone: 1.253.948.0560

Email:   customercare@paygramcorp.com

We will make every effort not to debit your payment instrument after we have received your request for refund. However, in some cases, we may have initiated an irreversible request of funds from your financial institution prior to receiving your request for refund. In such cases, your payment instrument may be debited even if you have requested a refund or cancel your transaction, but we will refund your money usually within five to 10 business days of your request as long as the funds have not already been picked up by your designated recipient or deposited into a bank account of your designated recipient.

Refunds will be credited to the same payment instrument used to pay for the transaction. Should a refund be delayed for any reason, PayGram Corporation will notify the respective user/sender.