Frequently asked questions

Frequently asked questions

The following are frequently asked questions:

Unless embargoed or we've no service there, you can send to any country. Verify by looking at our country list when you select the country to send money to (a country name pops up for active countries)

Most payments are received in the local currency (per government policy), however, in some countries payments are made in USD

Your payment methods depend on the country you're sending the money from, however the most comment methods are Debit Cards, ACH (electronic bank transfer/check) or Digital wallet.

We make it easy for you to track your money because we notify you at each transaction point. Just click on your transaction details to track your money online or via SMS.

It depends, some people use Bank Account, Mobile Money, Cash Pickup (Location), Money Agent, or Digital Wallet

Yes, it depends on your state, however our initial maximum per transaction limit is $7,300.00. Customers with high (multiple) level of ID and/or profile authentication may qualify for higher maximum limits.

The sending fees are showed/displayed during the transaction, so you will know upfront what the cost is. However, certain jurisdictions may impose fees which may depend but not limited to transaction type, amount, the country the money is going to and what currency the recipient gets the money in.

Yes, you may cancel your transaction if the recipient/beneficiary has not cashed the money yet, it may also depend on the method of payment used to complete the transaction.

We can be reached by phone or email to address your concerns.